These terms and conditions (“Terms and Conditions”) apply to all its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided.

Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Conditions of use

• To visit this you must be at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
• We grant customer a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.
• Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
• The content displayed on this site is for informational purposes only.
• Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
• Each site user is solely responsible for keeping his passwords and other methods of identifying methods safe and secure.
• Furthermore, you must notify us of any unauthorized use of your password or account.
• The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
• During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

Order Acceptance and Pricing

• Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.
• You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
• In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of answer following such a demand will automatically cause the cancellation of the order within 2 days.
• We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged

Trademarks and Copyrights

• All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property.      
• The entire contents of the Site also are protected by copyright as a collective work under Egyptian copyright laws and international conventions. All rights are reserved.

Return & refund policy

All orders can be canceled or returned within 14 days of purchase provided the packaging is in its original condition

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• Cancellation or return process will be made through our website.
• The packaging must be in its original condition, and Nano Chem may refuse to receive the return for any reason from the company’s point of view – All cancellations or returns within 14 days of purchase will be free.
• Delivery fees will be applied on the canceled or returned orders.
• Returns or canceled orders will be processed through the same method of purchase.
• Refunds of returns or canceled orders will be processed through the same method of purchase.
• Refunds will be processed within seven days of receipt of the cancellation or refund of the original product request, provided that the packaging is in the same condition upon delivery. Note that it varies according to the issuer’s policy when this amount appears in the credit card balance.
• Delivery times will be determined according to the delivery time chosen when you submit your order. Please note that these dates are estimate dates that can vary depending on the shipping carrier’s backlog

To view our tax file you can click here