Return & refund policy

All orders can be canceled or returned within 14 days of purchase provided the packaging is in its original condition.

• Cancellation or return process will be made through our website.
• The packaging must be in its original condition, and Nano Chem may refuse to receive the return for any reason from the company’s point of view – All cancellations or returns within 14 days of purchase will be free.
• Delivery fees will be applied on the canceled or returned orders.
• Returns or canceled orders will be processed through the same method of purchase.
• Refunds of returns or canceled orders will be processed through the same method of purchase.
• Refunds will be processed within seven days of receipt of the cancellation or refund of the original product request, provided that the packaging is in the same condition upon delivery. Note that it varies according to the issuer’s policy when this amount appears in the credit card balance.
• Delivery times will be determined according to the delivery time chosen when you submit your order. Please note that these dates are estimate dates that can vary depending on the shipping carrier’s backlog

Summary

We offer refund and/or exchange within the first 14 days of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any product that is not in its original condition, is damaged, or has parts missing for reasons not due to an error from our side.

Refunds

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us on {email address}.

Replacements

We only replace items if they are defective or damaged. In case you need to replace it with item of the same specification, email us on {email address} and send the item to: {physical address}.

Shipping and returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Need help?

Contact us at {email} for questions regarding refunds and returns.